Fulfillment Policy

Processing Time

For custom jobs, please allow 3-5 business days for the design process. Purchase - ready items will ship within 3-5 business days and you will be notified with tracking information.

Shipping

After your order is finalized, you can expect it to ship within 3-5 business days. Keep in mind that during busy seasons or holidays, processing times may vary. Once your order is shipped, you will receive tracking information so you can follow your package’s journey right to your doorstep!

Returns and Refunds

Custom orders cannot be returned. A partial refund will be given in the event that your item is defective or damaged.

Cancellations

We understand that sometimes things change! If you need to cancel your order, please contact us within 24 hours of placing your order. If your order has not yet been processed or shipped, we will be happy to assist you with the cancellation. After 24 hours, we might have already started working on your order, but we’ll do our best to accommodate your request!

Thank you for choosing Lou & Langley Design Co. – I can’t wait to bring your vision to paper!